Our FAQ's

Order the free ring sizer from our Ring Size Guide, or follow the guide’s measuring steps. Rings run size 4 to 12 with half sizes, and exchanges are free if the fit isn’t right.

All major cards (Visa, Mastercard, American Express, Discover, Diners Club), plus PayPal, Amazon Pay, Apple Pay, Google Pay and Shop Pay, including Shop Pay installments.

One code per order. Codes apply at checkout on top of storewide sale prices.

Bestsellers are restocked in small handmade batches, usually within a few weeks. Email us about a specific piece and size and we’ll tell you when it’s back.

Free standard shipping arrives in 4 to 6 business days via USPS. Allow 1 business day for processing before it leaves the studio.

Every piece ships from our studio in Deerfield Beach, Florida.

Yes: Priority (2 to 3 business days) and UPS Next Day Air are available at checkout. Next-day orders need to be in before 2pm ET.

You’ll get a tracking email the moment your order ships. The first scan can take 24 to 48 hours to appear.

Email hi@ideaure.com with your order number. We’ll track it down, and reship or refund if it’s truly lost.

Returns and exchanges are free within 60 days in the US. Email hi@ideaure.com with your order number and we’ll take it from there.

Yes, within the same 60 days. Reach out first and we’ll walk you through the steps for your country.

Allow 5 to 7 business days once your return arrives at the studio.

You’ll get a confirmation email from our team the moment it’s processed.

Refunds land 5 to 7 business days after processing, depending on your bank.

Every piece carries our 2-year product guarantee. If you’re not happy, we’re not happy.

Email a photo to hi@ideaure.com with your order number. Within the 2-year guarantee we’ll repair or replace it free.